Privacy Policy
Last updated: March 2024
Transport Optimal is an online platform that allows you to compare and book moving services tailored to your needs. We help you find the best offers from a network of partner moving companies, selected for their quality and reliability.
To provide you with this service, we need to collect and process certain personal data about you. We attach great importance to protecting your privacy and personal data. That's why we are committed to respecting the principles of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (FDPA), which are the reference texts for data protection in Europe and Switzerland.
This privacy policy aims to inform you clearly and transparently about the data we collect, the reasons why we collect it, how we use it, the people with whom we share it, the measures we take to protect it, the duration for which we keep it and the rights you have.
We invite you to read this policy carefully before providing us with your personal data. If you have any questions or comments, you can contact us at any time at the following address: info@transport-optimal.ch.
Who are we?
Transport Optimal is a service offered by Modular Web LTD, a British company registered in the trade register under number 14065707, whose registered office is located in London, England.
Modular Web LTD is the data controller of your personal data in the context of the Transport Optimal service. This means that it determines the purposes and means of processing your data and ensures compliance with applicable data protection rules.
What data do we collect and for what purposes?
When you use our Transport Optimal service, we may collect different types of personal data about you, depending on how you interact with us. We collect this data only if you authorize us to do so or if it is necessary to provide you with the service or to comply with our legal obligations.
The types of data we collect and the purposes for which we collect them are as follows:
Identification data
This is data that allows us to identify and contact you, such as your name, first name, postal address, phone number, email address, date of birth, gender, nationality, identity document and signature. We collect this data when you fill out the online form on our website or when you contact us by phone, email or any other means.
This data is necessary to:
- Identify you as a user of the Transport Optimal service and verify your eligibility for the service
- Contact you to inform you of the status of your request, to answer your questions or to send you information related to the service
- Provide you with personalized quotes corresponding to your needs
- Conclude a contract with you if you accept one of the offers proposed
- Send you invoices and payment confirmations
- Send you marketing or promotional information if you have consented to it
Data related to your move
This is data that allows us to assess your moving needs and offer you suitable offers, such as the place of departure, the place of arrival, the desired date, the estimated volume, the type of housing (house or apartment), the complementary services requested (packing, disassembly, cleaning, etc.), special objects to transport (piano, safe, etc.), access constraints (elevator, stairs, etc.), insurance subscribed or desired.
This data is necessary to:
- Analyze your request and offer you personalized offers corresponding to your needs
- Transmit your request to partner moving companies likely to provide you with the service
- Put you in touch with the partner moving companies you have chosen
- Ensure the follow-up and quality of the service provided
- Manage any disputes or complaints
Payment data
This is data that allows us to process payment for the service you have ordered, such as the bank card number, expiration date, security code, cardholder name, billing address. We collect this data when you make a payment online on our website or when you provide us with your bank details by phone, email or any other means.
This data is necessary to:
- Validate your order and confirm your reservation
- Process payment for the service with the partner moving company you have chosen
- Refund you in case of cancellation or modification of the service
- Prevent and detect fraud or abuse
Technical data
This is data that ensures the proper functioning and security of our website and our computer systems, such as IP address, browser type, operating system, pages visited, cookies, tracking pixels. We collect this data when you access our website or when you use our service.
This data is necessary to:
- Allow you to access our website and use its features
- Adapt our website to your preferences and needs
- Improve the performance and ergonomics of our website
- Measure the audience and effectiveness of our website
- Protect our website and computer systems against attacks or intrusions
How do we collect your data?
We collect your personal data mainly through two means:
Directly from you
When you fill out the online form on our website, when you contact us by phone, email or any other means, when you make a payment online on our website, when you give us your opinion on the service provided.
Indirectly from third-party sources
When we receive your personal data from partner moving companies with which you have concluded a contract, when we use tools or services provided by external providers to analyze or optimize our website or our service.